Service Catalog

Categories (11)

Accounts and Passwords

Help logging in, password resets, Duo, and changes to account details.
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Athletics

Tickets and intramural/fitness center waiver.
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Audiovisual, Classroom, and Event Support

Smart classrooms & conference rooms, 25Live room reservations, and event A/V support.
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Communication and Collaboration

Email, Phones, Zoom videoconferencing, and O365/Google Workspace.
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Computers and Devices

Support and repair for computers, computer accessories, card swipe readers, phones, printers, and other devices.
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Enterprise Systems

Banner, Cognos data reporting, database/SQL requests, and systems access/security.
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Facilities

Custodians, grounds crew, keys, room signs, heating/cooling, and more.
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Productivity Software

Office, Adobe Cloud, Forms, Formstack, Signatures, Surveys, and more.
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Teaching and Learning Software

D2L, Respondus LDB, Panopto, and more.
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Network and Wi-Fi

Connecting to the internet, report an issue, network file storage, and VPNs
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Web Services

Northern.edu website and directory, Northern mobile apps, myNSU, and Drupal.
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